Privacy Policy

At fb94, we understand that your personal information is valuable and deserves the highest standard of protection. This Privacy Policy explains in clear, transparent terms exactly what data we collect when you use our platform, why we collect it, how we use it, who we may share it with, and what rights you have regarding your own information. We encourage all users — whether you are browsing our site for the first time or are a registered player enjoying cricket betting, live casino games, or slots — to read this policy carefully.

This policy is incorporated by reference into fb94's Terms & Conditions and forms part of the overall agreement between you and fb94. By accessing or using any part of our platform — including the website, mobile interface, live casino, sports betting markets, and payment services — you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, please do not use fb94.

1. Who We Are

fb94 is an online casino and sports betting platform operated by the Company, accessible to eligible users in Bangladesh. Our platform offers a range of entertainment services including cricket betting (covering BPL, IPL, T20 World Cup, and international fixtures), live casino products powered by providers such as Evolution Gaming, Pragmatic Play, and Ezugi, as well as a wide library of slot games and card games including Blackjack. All services are directed at adults aged 21 and above.

For the purposes of this Privacy Policy, fb94 acts as the data controller in respect of personal data collected through the platform. Any questions about this policy or requests regarding your personal data should be directed to [email protected]. We will acknowledge receipt of all data-related requests within 48 hours and aim to respond in full within five business days.

2. Information We Collect

We collect personal information from you in several ways: directly when you register, use services, or contact us; automatically as you browse and use the platform; and occasionally from third-party verification services. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and government-issued identification document details (National ID, passport, or driving licence) submitted during KYC verification.
• Contact data: email address, phone number, and residential address provided at registration or during account updates.
• Financial data: deposit and withdrawal history, payment method details (bKash, Nagad, Rocket, Upay, bank card details), transaction timestamps, and amounts.
• Technical data: IP address, browser type and version, device type, operating system, session duration, and pages visited — collected automatically through standard server logs and cookies.
• Behavioural data: game history, betting patterns, bonus usage, session frequency, and responsible gaming tool interactions — used to personalise your experience and to monitor for problem gambling indicators.

We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

3. How We Use Your Information

fb94 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your consent or being legally required to do so:

• Account management: to create and maintain your fb94 account, verify your identity through KYC procedures, process your deposits and withdrawals, and provide customer support when you contact us.
• Service delivery: to provide you with access to cricket betting markets, live casino tables, slot games, and all other gaming products available on the platform, in accordance with the game rules and your account settings.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money-laundering regulations, fraud prevention requirements, age verification laws, and any other legal or regulatory obligation that applies to our operations.
• Responsible gaming: to monitor your account activity for signs of problem gambling, to apply responsible gaming tools you have requested (such as deposit limits or self-exclusion), and to intervene where our systems indicate a player may be at risk.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the platform's performance, user experience, and game content offering. This data is never used in a way that identifies you personally.

4. Cookies & Tracking Technologies

fb94 uses cookies and similar tracking technologies to operate the platform, improve performance, and understand how users navigate our site. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device. The types of cookies we use are:

Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your login session, maintain your account security, remember your language and currency preferences, and ensure that bets and transactions are processed correctly. You cannot opt out of essential cookies without disabling core platform functionality.

• Session cookies: deleted automatically when you close your browser. Used to keep you logged in during a single visit.
• Persistent cookies: retained for a defined period (typically 30 days) to remember your preferences and keep you logged in across sessions if you have chosen to do so.
• Analytics cookies: used to collect anonymised information about how visitors use the platform, such as which pages are visited most frequently. This information helps us improve the site experience.

Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of the fb94 platform, including the ability to log in, maintain session state, or use certain game features. Instructions for managing cookies are available in your browser's help documentation.

5. How We Share Your Information

fb94 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your information with the following categories of recipient where strictly necessary to deliver our services or comply with legal obligations:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process your deposits and withdrawals securely and in compliance with financial regulations.
• KYC and identity verification service providers — to verify your identity in accordance with anti-money-laundering requirements. These providers are bound by strict data protection contracts with fb94.
• Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi, and similar) — limited technical data such as session tokens is shared to enable game functionality. These providers do not receive your financial or identity data.
• Law enforcement and regulatory authorities — where required by applicable law, court order, or regulatory directive, we may disclose your personal data. We will notify you of such disclosure unless prohibited by law from doing so.

6. Data Retention

fb94 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data (including identity, contact, and financial records) is retained for the duration of your account and for a minimum of five years following account closure, in compliance with standard anti-money-laundering record-keeping requirements. Technical and behavioural data collected through cookies is retained for shorter periods, typically between 30 days and 13 months depending on the cookie type.

When personal data is no longer required, fb94 securely destroys or anonymises it in accordance with our internal data retention and disposal policy. If you request deletion of your account, we will delete your personal data within 30 days, except where retention is required for legal or regulatory compliance.

7. Your Privacy Rights

As a user of fb94, you have specific rights regarding your personal data. You may exercise these rights at any time by contacting us at [email protected]. We will respond to all verified requests within five business days. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to restrict processing: in certain circumstances, you may ask us to limit the way we use your personal data while a request is being resolved.
• Right to object: you may object to our processing of your personal data where we rely on legitimate interests as our legal basis, including processing for direct marketing purposes.

8. Data Security

fb94 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict internal access to personal data on a strict need-to-know basis, regular security assessments of our platform infrastructure, and secure handling procedures for all payment and identity documents submitted during KYC verification.

While we apply stringent security protocols, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal information, fb94 will notify affected users promptly and take all reasonable steps to contain and remediate the breach. If you suspect any unauthorised activity on your account, please contact us immediately at [email protected].

9. Third-Party Links

The fb94 platform may occasionally reference third-party services such as payment providers or game studios. These third parties operate their own platforms and have their own privacy policies that are independent of fb94. We are not responsible for the privacy practices of any third party, and we encourage you to review their policies before providing them with any personal information. fb94 does not control how third-party game providers use session data passed to them during gameplay.

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): your payment data is passed to these providers solely for the purpose of processing your transaction. Their use of that data is governed by their own privacy policies and financial regulations.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi): limited session identifiers are shared to enable game loading and fairness verification. These providers are contractually prohibited from using your data for purposes other than game delivery.
• KYC verification partners: identity documents and verification data are shared with our KYC provider solely for the purpose of confirming your identity. This data is not used for any other purpose and is retained only as long as required by law.

10. Children's Privacy

fb94 is strictly an adults-only platform. We do not permit registration or use of our services by anyone under the age of 21. We do not knowingly collect, store, or process personal data relating to individuals under 21 years of age. Our registration process includes age verification steps, and our KYC procedures require government-issued identification that confirms date of birth.

If a parent or guardian believes their child under 21 has registered on fb94 or provided us with personal data, please contact us immediately at [email protected]. We will investigate the matter promptly and, if confirmed, will close the account, delete all associated data, and return any deposited funds to the original payment source.

11. Changes to This Privacy Policy

fb94 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin collecting a new category of data, change how we share data, or alter retention periods — we will notify registered users by email to their registered address and will display a prominent notice on the platform for at least 14 days following the change.

The date of the most recent update is shown at the top of this page. We recommend bookmarking this page and reviewing it periodically. Your continued use of fb94 following any posted change constitutes your acceptance of the revised Privacy Policy.

12. Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how fb94 handles your personal data, please contact our support team. All privacy-related requests should be sent to [email protected] with the subject line "Privacy Request" and your registered account username. We aim to acknowledge all requests within 48 hours and to provide a full response within five business days.

fb94 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you may escalate your complaint through any applicable consumer protection or data protection channel available in your jurisdiction. We take all privacy complaints seriously and will cooperate fully with any legitimate oversight process.