Terms & Conditions

Welcome to fb94, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("T&C") form a legally binding agreement between you ("the User") and fb94 ("the Company", "we", "us", or "our"). They govern your registration, account use, wagering activity, deposits and withdrawals, and all other interactions with our platform. By creating an account or placing a bet, you confirm that you have read, understood, and accepted every provision set out in this document in full.

fb94 operates as an online entertainment and wagering service accessible to eligible residents of Bangladesh. We offer cricket betting, live casino games, slots, and card games such as Blackjack, all delivered through a secure, mobile-first platform. Our services are intended solely for adult players aged 21 and above. We reserve the right to update these terms at any time, and it is your responsibility to review them periodically.

1. Acceptance of Terms

By accessing, registering on, or using any part of the fb94 platform — including the website, mobile interface, and all associated services — you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, you must immediately cease using the platform and close your account if one has been opened.

These terms apply to all users, including visitors who browse without an account and registered members who place bets or play casino games. Continued use of the platform following any update constitutes your acceptance of the revised version. We recommend bookmarking this page and checking for updates periodically.

2. Eligibility Requirements

To open and maintain an account with fb94, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter. fb94 reserves the right to verify eligibility at any stage and to close accounts where requirements are not met.

• You must be at least 21 years of age. fb94 strictly enforces a 21+ age policy. Underage gambling is illegal and will result in immediate account closure and forfeiture of all funds.
• You must be a resident of a jurisdiction where online gambling is not explicitly prohibited by local law. It is your sole responsibility to ensure that accessing fb94 is lawful in your location.
• You must not be a current employee, contractor, or immediate family member of an employee of fb94 or any of its affiliated service providers.
• You must provide accurate, complete, and truthful information during registration. Providing false details constitutes a material breach of these terms and may result in account suspension or permanent ban.

3. Account Registration & Security

Each user may hold only one account on fb94. Duplicate accounts are strictly prohibited and will be merged or closed upon discovery, with any associated balances subject to review. To register, you must complete the online registration form accurately, providing a valid email address, a secure password, and any other information requested by our verification team.

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity carried out under your account is your responsibility, whether or not you authorised it. If you suspect your account has been compromised, notify fb94 immediately at [email protected] so that protective action can be taken.

KYC Verification

fb94 applies Know Your Customer (KYC) verification procedures in line with anti-money-laundering best practices. You may be required to submit government-issued photo identification, proof of address, and proof of payment method before withdrawals are processed or at any stage deemed appropriate. Failure to complete KYC within the stipulated timeframe may result in a temporary hold on your account.

• National ID card (NID), passport, or driving licence — any one accepted.
• Recent utility bill, bank statement, or mobile financial statement as proof of address, not older than three months.
• Screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or other payment account used for transactions.

4. Deposits & Withdrawals

fb94 supports a range of payment methods popular in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank Mobile Banking, Visa, and Mastercard. All financial transactions are conducted in Bangladeshi Taka (BDT). Minimum and maximum deposit and withdrawal limits apply per transaction and per account; current limits are displayed in the cashier section of your account dashboard.

Withdrawals are subject to the following conditions:

• You must have completed KYC verification before your first withdrawal is processed.
• Withdrawal requests are typically processed within 24 hours, subject to KYC clearance and internal fraud checks.
• Funds must be withdrawn to the same payment method used for the original deposit, unless fb94 support agrees otherwise in writing.
• fb94 reserves the right to delay or decline withdrawals pending completion of fraud investigations or compliance checks.

fb94 does not charge internal fees for standard deposits or withdrawals. However, your payment provider may apply their own transaction charges. Please consult your bank or mobile financial service for applicable rates before initiating a transaction.

5. Bonuses & Promotions

fb94 offers a variety of promotional offers to registered players, including welcome bonuses, reload bonuses, free spins, and tournament prizes. All bonuses are subject to specific terms including eligibility criteria, wagering requirements, maximum withdrawal caps, and expiry periods. These bonus-specific terms are communicated at the point of each promotion and must be read alongside these general T&C.

The following general rules apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are non-transferable and may not be converted to cash directly without meeting the applicable wagering requirements (rollover conditions).
• fb94 reserves the right to withdraw, alter, or cancel any promotional offer at any time without prior notice, provided this does not affect bets already accepted in good faith.
• Suspected bonus abuse, including use of multiple accounts to claim a single bonus, will result in cancellation of the bonus and any derived winnings, and may lead to permanent account suspension.

Wagering requirements must be met within the time period stated on each promotion. Any remaining bonus balance not rolled over within the stipulated period will be automatically forfeited without compensation.

6. Betting & Gaming Rules

All bets placed on fb94 are subject to the specific rules of the relevant game or sport market. For sports betting — including cricket, BPL, IPL, T20 World Cup, and football leagues — settlement is based on the official result declared by the relevant governing body. Bets on cancelled or abandoned events will be voided and stakes returned to the player's account.

For casino and live casino products supplied by providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Spribe, the game provider's rules take precedence in any dispute. In the event of a technical malfunction during a game, all affected bets will be voided. The following general rules apply site-wide:

• All bets are final once confirmed. fb94 does not accept requests to cancel or change confirmed bets except where explicitly permitted under specific game rules.
• Minimum and maximum stake limits apply per game type and are displayed in the game interface before placing a bet.
• fb94 will not honour winnings arising from bets placed after an event is settled, from obvious pricing errors, or from system errors that gave a player an unfair advantage.

7. Responsible Gaming

fb94 is committed to promoting responsible gaming and helping players maintain control of their gambling activity. We provide tools including deposit limits, session time limits, cooling-off periods, and self-exclusion options. Players who believe their gambling may be becoming a problem are encouraged to use these tools or contact our support team at [email protected] for guidance.

fb94 enforces a strict 21+ policy. We do not permit individuals under 21 years of age to register, access, or participate in any gambling activity on this platform. Parents and guardians are advised to use parental-control software if their device is accessible to minors. Full responsible gaming guidelines are available on our Responsible Gaming page.

8. Prohibited Activities

The following activities are strictly prohibited on fb94 and may result in immediate account closure, forfeiture of all balances, and legal action where applicable:

• Using automated bots, scripts, or software to interact with the platform, place bets, or gain any unfair advantage over other players.
• Laundering money or using the platform to conduct, facilitate, or disguise any illegal financial transaction.
• Colluding with other players, sharing account access, or engaging in any form of match-fixing or manipulation of game outcomes.
• Exploiting software bugs, glitches, or vulnerabilities to obtain credits, winnings, or any benefit not legitimately earned through normal gameplay.
• Opening or operating multiple accounts, or using another person's account, identity, or payment method without their express written consent.

9. Intellectual Property

All content on the fb94 platform — including but not limited to the website design, logo, graphics, text, software, game interfaces, and marketing materials — is the exclusive intellectual property of fb94 or its licensed content providers. You may not reproduce, distribute, modify, publicly display, or create derivative works from any platform content without prior written authorisation from fb94.

The fb94 brand name, logo, and all associated trademarks are registered marks of the Company. Unauthorised use of these marks in any context — including on social media, third-party websites, or promotional materials — constitutes trademark infringement and may be subject to legal proceedings.

10. Limitation of Liability

To the fullest extent permitted by applicable law, fb94, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising out of or in connection with your use of or inability to use the platform or its services.

fb94 makes no warranty that the platform will be available uninterrupted or error-free at all times. We reserve the right to suspend or discontinue any service temporarily for maintenance, technical upgrades, or other operational reasons. We will endeavour to provide reasonable advance notice of planned downtime where possible.

11. Privacy & Data Protection

The collection, storage, and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By using fb94, you consent to the processing of your personal data as described in that policy. We use industry-standard SSL encryption and secure server infrastructure to protect all personal and financial information transmitted to and stored on our platform.

12. Amendments to These Terms

fb94 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice via the website or by email to your registered address. It is your responsibility to check this page regularly for the latest version. Your continued use of the platform after any change takes effect constitutes acceptance of the updated terms.

If you object to any amended terms, your sole remedy is to close your account and cease using the platform. Any bets already accepted and in progress at the time of an amendment will be settled under the version of the terms in force when the bet was placed.

13. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of any dispute between you and fb94, we encourage you to contact our customer support team in the first instance at [email protected]. Our team will endeavour to resolve the matter fairly and promptly, typically within five business days.

If a dispute cannot be resolved through our internal customer support process, both parties agree to pursue resolution through good-faith negotiation before resorting to formal legal proceedings. fb94 does not consent to class-action claims or collective dispute proceedings in any jurisdiction.